Refund Policy – Digital Products

1. Digital Products Due to the nature of digital products, all sales are final. We do not offer returns or refunds for downloaded items.

2. Exceptions Refunds may be considered under the following circumstances:

• The digital product was not delivered as promised due to a technical issue on our end.
• The file provided is corrupt or unusable, and we are unable to resolve the issue within a reasonable time frame.

3. Requesting a Refund

• To request a refund, contact our customer support team at [support@learnwithmira.in] within 3 days of purchase.
• Include proof of purchase and a detailed explanation of the issue.
• Refunds are processed at our discretion and may take 5-7 business days.

4. Replacement Policy

• In cases of technical errors or corrupt files, we will provide a replacement product free of charge.
• In this case,we need proof of corrupted or missing files so that we can process the replacement

5. Support and Queries

• For technical support or queries about our products, reach out to [support@learnwithmira.in].

6. Contact Information For further assistance, you can contact us at:

• Email: support@learnwithmira.in
• Phone: +919080073497

Here’s a refund policy tailored for your EdTech website, including live classes:

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Refund Policy

At Mira Learning, we are committed to delivering high-quality educational experiences through both self-paced courses and live classes. However, we understand that there may be situations where a refund is needed. Please review our refund policy below.

1. Eligibility for Refunds

Refunds are available under the following conditions:

For Self-Paced Courses:

• If a refund request is made within 3 days of purchase and the student has accessed 25% of the course content.
• If the course was purchased accidentally or there was a technical issue causing an incorrect charge.
• If the course content is not as described, and a valid reason is provided within 3 days.

For Live Classes:

• If a refund request is made before the second live class begins.
• If there are technical issues on our end preventing access to live sessions.

2. Non-Refundable Cases

Refunds will not be issued in the following situations:

• If the refund request is made after 3 days from purchase.
• If the student has attended 2 or more live classes.
• If the student has accessed more than 26% of the self-paced course content.
• If the request is based on change of mind or personal preferences.
• If the student has violated our Code of Conduct or Terms of Service.

3. Refund Request Process

To request a refund, please follow these steps:

1. Email our support team at admin@learnwithmira.in or support@learnwithmira.in within the eligible refund period.
2. Provide your order details, reason for the refund, and any relevant supporting information.
3. Our team will review the request and respond within 3 business days.

4. Refund Processing

• If approved, refunds will be processed within 3 business days to the original payment method.
• Depending on the payment provider, it may take additional time for the amount to reflect in your account.

5. Course Cancellations by Us

If we cancel a course or live class, students will be eligible for a full refund or an alternative class/course.

For any questions or concerns, please contact Mira Learning Support Team at support@learnwithmira.in.